Privacy policy

Privacy Policy

At Rise High Care, we are committed to safeguarding the privacy of our clients, staff, and stakeholders. This Privacy Policy outlines our ongoing responsibilities to you concerning how we manage your Personal Information as a registered National Disability Insurance Scheme (NDIS) service provider operating in Australia. We are dedicated to maintaining transparency and ensuring compliance with the Privacy Act 1988 (Cth) and other relevant privacy legislation.

Collection of Personal Information

In the course of providing comprehensive disability support services, we may collect personal information directly from you or through authorized representatives. This information may include, but is not limited to, names, addresses, contact details, health-related data, and NDIS plan details. Our goal is to ensure that we only gather essential information required to deliver superior service and support tailored to your specific needs.

Use and Disclosure of Personal Information

Rise High Care uses your personal data strictly for purposes aligned with delivering high-quality support services. We may utilize this information for communication purposes, service planning, assessments, or when liaising with healthcare professionals involved in your care. Additionally, we will never disclose your personal information to third parties without explicit consent unless required by law or for necessary service provision tasks involving trusted partners who adhere to confidentiality obligations.

Data Security

We understand the importance of protecting your personal information. Rise High Care implements robust security measures aimed at preventing unauthorized access, modification, disclosure, or loss of data. Our team regularly reviews these practices to maintain high levels of data protection across our digital platforms and physical records.

Access to Personal Information

You have the right to request access to any personal information we hold about you and to request corrections if this information is inaccurate or outdated. Please get in touch with us via our contact page for assistance in exercising these rights.

Changes to This Privacy Policy

Rise High Care reserves the right to change this Privacy Policy at any time. Any modifications will be uploaded onto our website promptly. We recommend visiting our website occasionally to stay informed about how we protect your data. For any questions regarding our privacy statement or practices, please feel free to contact us directly.